About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

213 ratings and 155 comments received in the last 90 days.

27 May 2026

Service from Alison was excellent from the moment we walked in the showroom to enquire, with regular updates on build progress and an earlier than expected delivery. Handover was seemless too.

26 May 2026

Eleanor was very professional and organised also she had the car under a satin sheet for the reveal which was a nice touch

21 May 2026

Alison Prowse knew our requirements and dealt with us smoothly and efficiently.

12 May 2026

The level of service was exceptional.

04 May 2026

Jordan was everything and more that you would expect from a salesman. He explained everything I needed to know answered all my emails promptly and kept me up to date every step of the way.

03 May 2026

Friendly competant staff

02 May 2026

Wonderful service from Eleanor, very personal and professional, a sheer pleasure throughout. All communication was efficient and Eleanor went above and beyond at all times.

02 May 2026

Eleanor was really friendly and helpful. But also not too eager and pushy to get the deal done as there was respect there. Thankyou for everyone involved

01 May 2026

Our sales rep, Alison, provided above and beyond customer service. Kept us well informed of our purchase with regular updates. All around provided service with a smile. Super.

30 April 2026

Really helpful and easy experience

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30 April 2026

I went into Bowker Preston having a rough idea of the car l was looking for, l was introduced to Jordan who was very welcoming and pleasant he showed me around and explained all the features etc on the model l was interested in Deal Done

29 April 2026

Maddie Porter was fantastic from start to finish. She was lovely to deal with, kept us fully informed throughout and went above and beyond to ensure we collected our car at the most convenient time for us.

07 April 2026

Excellent service from Eleanor very professional and friendly

04 April 2026

Alison was very helpful from start to finish

28 March 2026

From walking into the showroom to handover we were treated with a memorable and great experience. The sales advisor was excellent and communicated with us throughout, nothing was too much trouble.

26 March 2026

Madeline Porter was prompt in dealing with matters and helpful in answering my questions. She was confident and knowledgeable.

24 March 2026

Very quick, very helpful, professional and friendly, everything explained clearly

24 March 2026

Everything was well done even when the car had an issue before delivery Bowkers where honest and helpful

16 March 2026

Service from start to finish was excellent.. All details discussed and confirmed remotely as my base was in Scotland. Continually kept informed at all stages of the process, and very impressed with the handover procedure on day I collected new car.

15 March 2026

Although I have encountered issues in the past. On this occasion the staff at Bowkers (Megga,Jordan ) provided an excellent service.

15 March 2026

Many thanks to Alison Prowse who was the first sales member to ask if I needed any help after being in the showroom for several minutes looking at my desired car. Alison was a pleasure to deal with and made the whole process trouble free.

10 March 2026

Madeline and bowker both tried their utmost to come up with a deal that was good for both of us

09 March 2026

Excellent service through the sales and delivery process

31 May 2026

Service completed as required, on time and to cost. Friendly efficient staff, comfortable waiting area.

31 May 2026

The service and attention I receive at Bowker Preston is always first class.

31 May 2026

Full service with excellent video inspection, valeted as well

29 May 2026

I came to the dealership with a problem (Amber engine warning light). Your Service Advisor, took ownership of the problem and addressed the issue. The mechanic fitting a new dpf filter and sending me on my way. A very happy customer.

29 May 2026

Jamie in service started it well with booking service competently and offer knowledge.

28 May 2026

The fault with the parking assistance system was identified and repaired

28 May 2026

Generally good but I'd not understood up front that I would need to take the car out for a drive with a technician to point out an issue, and didn't have time on the day.

28 May 2026

Prompt and efficient service with good communication

28 May 2026

i paid exrtra for summer service on top of health check, it was not carried out correctly. When i returned to my car i checked for example AdBlue, this was not topped up so i told the assistant. What about the rest of the sevice, i cannot check this

26 May 2026

You quoted £350 to change sensor then road-tested & over heated car & charged £13,770 to repair the damage &threat legal action while I paid Bumper &you kept car for a year & returned it with the warning light still showing & back window jammed

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24 May 2026

Everyone was polite and efficient

24 May 2026

I left the car at 9am and went for a wander, returning at 1. It hadn't been started. I have a brain injury so am easily fatigued in the afternoon and need to sleep. Although staff tried to find comfy chairs, my car wasn't ready till gone half three.

24 May 2026

Very efficient service, friendly staff, comfortable waiting area.

24 May 2026

Excellent service all completed within a couple of hours as promised

23 May 2026

Service, advice excellent and everyone professional and polite

23 May 2026

Did the job to good standards.

23 May 2026

Great welcome from reception , service man Ben always keeps you informed/ up to date while my BMW's with Bowker. Excellent all round. 5??.

22 May 2026

It was an easy experience. I just came for a recall and it was managed smoothly. Easy to get to and had a number of appointments available

22 May 2026

Highly professional staff and job carried out to my complete satisfaction. No complaints at all.

20 May 2026

Was disappointed to have to request that the tyre pressures, having been adjusted, had to be corrected. One tyre was 2psi under inflated and one was 4.5psi over inflated

20 May 2026

My car was picked up and dropped off. I was informed quickly that my car needed replacement parts and that was done for me on the same day.

20 May 2026

On time, good service and polite members of staff

20 May 2026

Excellent service, staff went above & beyond,

20 May 2026

Always courteous, friendly service and had an issue getting approval from lease agent for new tyres but we resolved together

20 May 2026

Great customer service

19 May 2026

Jobs finished on time and comfortable wait.

19 May 2026

easy to deal with and professional

19 May 2026

Centre is very well cared for and staff (when you speak to them, see below) are friendly and try to help. Work carried out as required.

19 May 2026

Everything was professional and polite. Especially the staff.

19 May 2026

Very helpful staff , car ready on time and cleaned . Steph on reception and service coordinator Emily are a pleasure to deal with

17 May 2026

Professional staff and excellent swift service.

17 May 2026

Great communication, quick and efficient service.

17 May 2026

Friendly and effective service

16 May 2026

Fair Price . Appointment took exactly the time advised .

16 May 2026

excellent service very professional and courteous

14 May 2026

Easy check in, staff very polite.

14 May 2026

The place is very welcoming. Staff are excellent

13 May 2026

As soon as I got to reception e erything was done in a professional Manor and made to feel welcome unlike my local bmw dealer

13 May 2026

Good communication, MOT was completed for me despite confusion with the booking. Justin was great as always ????????

13 May 2026

Would have been 5 stars but for the £20 charge to use a loan vehicle,when the high charge for a M4 competition main service should include the loan vehicle if one is required.

12 May 2026

Great team to deal with. I recommend Bowker

12 May 2026

From reporting the issue, then it being looked at and resolved within such a short timeframe was fantastic and the reason I keep coming back to Bowler for BMW maintenance.

07 May 2026

The new part was fitted and a lot quicker than I thought

07 May 2026

Couldn't make original appointment on the 28/04 but managed to fit me in on the Saturday which was great.

07 May 2026

Emma was fantastic/ very professional and helpful

06 May 2026

The car should have been ready within a day but wasn't. We then had to rearrange plans and appointments for the following day. However after speaking to the service manager issues were resolved

06 May 2026

Vehicle was inspected, parts were reasonably priced and all work carried out quickly. Car was ready for 14:30 for pick up.

06 May 2026

David Mechan is the best person I've even dealt with within the car sales industry

06 May 2026

Very helpful and efficient Service in all departments

04 May 2026

MOT went as expected, plus additional battery info was provided very promptly.

03 May 2026

Friendly and polite staff. Very knowledgeable technicians

02 May 2026

Very efficient, extra costs explained before proceeding with the work, 1 rear tyre replaced which was worn ( I check my tyres regularly but it's difficult to see the inner edges and this is why we need to get our cars serviced at a decent workshop)

02 May 2026

Efficient and polite service

29 April 2026

Car dropped at 08:15 for MOT/Service. No contact all day. I rang at 5:15pm to be told car would be kept until Monday. No courtesy car offered, leaving me with no car all weekend. No contact Monday morning until I reached out for update. Very poor

29 April 2026

Great reception and service team Always the same which is impressive

29 April 2026

Time taken to book my vehicle onto site was to long approximately 50-60 minutes, a lot of the time was the adviser traversing different screen actions to complete the process.

29 April 2026

Pleasant staff, car returned in tip top condition

29 April 2026

So good I bought new one

28 April 2026

Always good customer service .

28 April 2026

All fine

28 April 2026

Always a pleasure when at Bowker

27 April 2026

Completed in good time. Kept informed of progress

25 April 2026

Answer the phone and car was booked in straight away. A great experience thank you Bowker team!

25 April 2026

Extremely satisfied, the whole experience was perfect. Professional people doing a professional job.

23 April 2026

Car had oily hand prints all along the bottom , No car wash given , no vacuum inside! I filled out the book inform and requested. Why do they never do it ??? Same last time !! You owe me 2 washes . I came for my mot to check the service level

22 April 2026

The service was completed on time, the other issues that the car came in for didn't get fixed as the parts weren't ordered, (having taken a days holiday to support this). When it was re-booked it took 2 days as further parts weren't needed.

22 April 2026

Carried out as promised

21 April 2026

Poor. Had to chase up to get an update about car sat there since 8am and didn't receive the inspection video until 4.33pm after chasing an update. Car still has service notification on dashboard despite going in for service.

21 April 2026

The problem was identified and repairs completed in a timely manner

21 April 2026

Trouble free experience with very friendly and efficient staff

20 April 2026

Courteous staff and work compleyed on a timely basis

20 April 2026

The advisor at BMW got annoyed that I asked her if there was going to be any additional charge twice. When I asked her the second time, she responded with 'you already asked me that this morning and I said no'.

19 April 2026

No worries all professionally taken care.

17 April 2026

Good comms and service

16 April 2026

I liked that you rang me to book in for a service. The lady that checked my vehicle in was very nice

16 April 2026

It's Bowkers. I've been a BMW customer for 23 years. I remain with Bowkers because I'm treated like family.

14 April 2026

Amy, the service adviser, was brief and efficient with no hard sell on products/services that I didn't want. No silly debates that I usually encounter. Well done Amy.

14 April 2026

No news papers slow response when I arrived on time "2 pm "seen at 2.\0

13 April 2026

Recall done. A clean car would've made the day-long hassle better. It was quite the adventure arranging to be without a car for the entire day and coordinating the travel back to your facility to retrieve it, but we managed to make it work.

13 April 2026

Effective and fast

11 April 2026

Staff were helpful and professional. Car was serviced while i waited and cleaned also.

11 April 2026

Sale advisor doesn't have idea abt customer service. She put blame on me instead of finding resolution.

10 April 2026

Poor communication Part of the work I asked to be done, wasn't done. The engagement I did get back constantly felt like they were in sell mode and not like they were providing me a service - Updates on progress were completely inadequate.

10 April 2026

Excellent

07 April 2026

Really happy with the service provided, after feeling very dissatisfied with the level of after sales service/communication from other BMW centres it was a welcome relief to deal with Bowker - The lady that dealt with us was competent and personable.

06 April 2026

All organised

06 April 2026

Good customer service and care for clients. My concerns re my car were listened to and acted on.

06 April 2026

It would have been 5 stars if you had continued to give me a video of vehicle check and printed after sale report with Tyre report

31 March 2026

Very quick and efficient

31 March 2026

This year, i am completely satisfied with Bowker, Preston with my experience during my recent MOT. The is a huge improvement on the same time last year when i also had a full service and my experience then left a lot to be desired.

28 March 2026

very welcoming and professional staff

28 March 2026

I have been a customer at Bowkers for over 10 years and the service has always been at a very high standard. The staff are professional, polite and helpful. Nothing is too much trouble. Thank you

28 March 2026

After tyres exchanged to summer pressure sensor not been updated and tyres Pressure was below recommended. So need to do check myself and go to petroleum station to sorted it out. ??. Not happy about it at all.

26 March 2026

fantastic service

25 March 2026

Good service end to end. I was contacted by Bowker to book my service. They also arranged a courtesy car. Amy followed-up on the day and kept me informed of progress and when to collect. Top service and very proactive!

24 March 2026

Very professional friendly polite and knowledgeable

24 March 2026

I was asked if I would like my vehicle to be cleaned, when I received a call to tell me what time I could pick my car up I was again told my car would be cleaned. Picked my vehicle up at the agreed time walked to my car it had not been cleaned thanks

24 March 2026

Despite my car developing a fault that means it is now off the road, Bowker have done everything they can to keep me mobile.

24 March 2026

Excellent service as always. Especially Reception, Justin and the Mechanics in the servicing department!

23 March 2026

Very customer focussed. Managed to change my appointment time at short notice. Thank you

21 March 2026

Length of time was excessive for an MOT , brake fluid change and a tyre replaced...5 1/2 hours.

21 March 2026

My car didn't pass the MOT for various reasons but the service staff replaced the required parts and now it drives like a dream. I was very happy with Ruby's communication and help. Thank you

19 March 2026

Excellent service

18 March 2026

Prompt attention. Welcomed at reception. Kept informed of detail of the service. The valet after service was a great 'extra'.

18 March 2026

excellent service from BMW from start to finish.

18 March 2026

Staff were polite and understanding. Listened to my request and arranged for an engineer. Unfortunately, the rattle issue couldn't be replicated and was dismissed

17 March 2026

Swiftly and efficiently dealt with

17 March 2026

Very good service from Bowker Preston

17 March 2026

They made it very easy for me, the car felt amazing after

16 March 2026

First class service as always. Kept me informed throughout. Made me comfortable in the showroom/ waiting area.

16 March 2026

Mediocre customer experience on the day.

16 March 2026

MOT while I waited - all good. Would be better if a check was added that that auto headlights are put back to auto. As I, and I suspect many others, don't check that when getting back in the car.. And then only realise after a potential accident.

15 March 2026

Pleasant, efficient professional service.

14 March 2026

It is our first experience of BMW and it was great

14 March 2026

no hassle , my work was completed on time

14 March 2026

Lovely welcome, speedy service

13 March 2026

Alison was helpful, friendly and explained everything well

12 March 2026

Work was completed in time allocated and done well. Even had time to fit a new tyre.

12 March 2026

Amy looked after me so well. She was very friendly and professional. Thanks to Amy I would have given 5 stars! However, when the inside of the car was cleaned a seat belt buckle was broken, next to a car seat so clearly needed for kids.

12 March 2026

Service was excellent, Amy was great

12 March 2026

Friendly helpful staff. Very pleasant and approachable. Was made to feel welcomed, offered a drinks and refreshments. Kept informed about the progress of work being carried out. Have always received excellent customer service.

12 March 2026

The service itself was fine, however I did have a concern over advice provided on tyre replacement. A measured tread depth of what looked like 3.8 mm was rounded down to "around 3 mm" and replacement advised, which seemed premature.

11 March 2026

Quick response and resolved the issue.

11 March 2026

All work carried out, lovely staff.

11 March 2026

Polite and knowledgeable staff. Excellent welcome and good communications

10 March 2026

Friendly and helpful reception staff and Amy Hughes who checked my car in and out is a real credit to you. She always goes above and beyond, is friendly, kind and very knowledgeable. A complete star.

09 March 2026

Excellent Service from Service Advisor Ben who's knowledgeable,Kind,was very helpful in solving my Tyre insurance with the insurance company and followed up every update on the car with me over the phone.

09 March 2026

Excellent friendly service. Car dealt with as expected. High quality work

07 March 2026

Overall very happy with the centre no complaints

06 March 2026

I have paid £120 for doing nothing ask David why he changed me £120 for

06 March 2026

From start to finish the process was excellent

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Bowker Preston BMW

Address

Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:CLOSED

Phone

01772 769976

Map

Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber, Bridge and Garstang

View map

Address

Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01772 769976

Map

Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber, Bridge and Garstang

View map

Address

Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

01772 769976

Map

Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber, Bridge and Garstang

View map

Address

Channel Way, On the Docks, Preston, Lancashire, PR2 2YA

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:CLOSED
Sun:CLOSED

Phone

01772 769976

Map

Areas served

Preston as well as surrounding areas including Lancaster, Leyland, Bamber, Bridge and Garstang

View map